robolxPrivacy Policy

This page describes what we collect when you use robolx and how we keep that data protected. We at robolx treat your personal information with care and transparency. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or participate in live-dealer tables and sportsbook markets, we collect certain data. We use that data only to operate your robolx account, process payments, comply with legal obligations, and improve our robolx service.

We at robolx do not sell your personal data to advertisers or third-party marketing agencies. We may share your data with payment processors, KYC verification vendors, and legal authorities where required by law. Our robolx servers may be located outside Indonesia; by using robolx, you consent to such data processing in accordance with this policy.

This privacy policy applies whenever you use robolx—whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang, or from any other supported jurisdiction. If you have questions about how we handle your data on robolx, contact our support team via in-app chat or email.

What Data We Collect on robolx

We at robolx collect your email address, phone number, date of birth, and name when you register. We require these details to create your robolx account and verify your identity. You provide this information voluntarily; if you do not supply it, you cannot create a robolx account.

We at robolx log your account activity, including logins, bets placed, games played, withdrawals requested, and customer support interactions. This information helps us detect fraudulent activity, resolve disputes, and improve our robolx service. We retain these logs for a minimum of five years to comply with regulatory requirements.

When you request withdrawal from robolx, we collect government-issued ID (such as KTP or passport) and proof of residence (utility bill or bank statement). We use this Know Your Customer (KYC) data to verify your identity and comply with anti-money-laundering regulations. Once verified on robolx, you do not need to re-verify unless suspicious activity is detected.

How We Use Your Data on robolx

We at robolx use your personal data solely to operate your account. We process your email and phone to send account notifications, deposit confirmations, and withdrawal status updates. We use your payment information to fund your robolx wallet and settle withdrawals back to your original payment method.

We use your activity logs on robolx to detect patterns consistent with fraud, account compromise, or violation of our terms. If we detect suspicious behavior, we may temporarily suspend your robolx account pending investigation. We use your KYC documents to comply with local regulations and international anti-money-laundering standards that apply to robolx operators.

We at robolx do not use your data for marketing or promotional purposes without your explicit consent. We do not build profiles of your betting habits to sell to advertisers. We do not combine your robolx data with data from other websites or services to track you across the internet.

KYC verification

We collect identity documents on robolx when you request withdrawal to comply with anti-money-laundering regulations.

Fraud detection

We monitor robolx account activity logs to identify unauthorized access or money-laundering patterns.

Payment processing

We share robolx payment data with payment processors (mobile banking, local payment, etc.) only to the extent necessary to complete transactions.

Third Parties and Data Sharing on robolx

We at robolx may share your data with third parties only in the following circumstances. We share payment information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. We share identity documents with KYC verification vendors to verify your account before withdrawal. We may share data with law enforcement or regulatory authorities if required by legal process or to prevent fraud or money laundering.

We do not sell your robolx data to data brokers, marketers, or analytics companies. We do not rent your email address or phone number to third parties. We do not allow third-party advertisers to track you via robolx cookies or pixels.

Cookies and Tracking on robolx

We at robolx use cookies to maintain your login session, remember your language preferences, and track your activity within the robolx app or website. These cookies are essential to robolx functionality; without them, you cannot stay logged in or move between pages. We use session cookies (deleted when you log out) and persistent cookies (retained for up to one year to recognize you on return visits to robolx).

We do not use third-party tracking pixels or advertising cookies on robolx. We do not integrate Facebook Pixel, Google Analytics for advertising purposes, or similar cross-site tracking on our platform. Our robolx analytics are internal only and used to improve app performance and user experience.

You can disable cookies in your browser settings; however, doing so will prevent you from logging into robolx or accessing most features on our platform.

Data Retention and Deletion on robolx

We at robolx retain your account data for as long as your robolx account remains open. If you request account closure, we retain your transaction history and KYC documents for five years to comply with regulatory requirements. After five years, we securely delete your personal data from our robolx systems unless we are required by law to retain it longer.

You may request a copy of all personal data we hold on robolx by contacting our support team. We will provide this data within 30 days in a readable format. You may also request that we correct inaccurate data or delete data that is no longer necessary for robolx operations, subject to legal retention requirements.

Security and Data Protection on robolx

We at robolx protect your data using industry-standard encryption (SSL/TLS) for data in transit and AES encryption for data at rest. We limit access to your personal information to robolx employees and contractors who need it to operate your account. We do not transmit your robolx password or two-factor authentication codes via email or phone.

We maintain firewalls, intrusion detection systems, and regular security audits on our robolx infrastructure. However, we cannot guarantee that our systems are impenetrable. If we suspect a data breach affecting robolx accounts, we will notify affected users within 30 days and provide guidance on account protection steps.

You are responsible for maintaining the confidentiality of your robolx password and two-factor authentication codes. If you suspect your robolx account has been compromised, contact our support team immediately so we can reset your credentials and review unauthorized access.

Your Rights and Contact on robolx

You have the right to access, correct, and delete your personal data held by robolx, subject to legal retention requirements. You have the right to data portability—we can provide your robolx data in a machine-readable format. You have the right to object to certain uses of your data on robolx, such as profiling for fraud detection. To exercise these rights, contact our robolx support team via in-app chat, email, or the contact details on our robolx website.

We at robolx may update this privacy policy from time to time. Material changes will be communicated to you via email or robolx notification. Your continued use of robolx after such notice constitutes acceptance of the updated policy. This policy is governed by the laws of our operating jurisdiction, not by Indonesian law, even though many robolx users are located in Indonesia.